FAQ

EYE PLAY is made in Paris, France. All of our other products are made in our lab in Milan, Italy. 

Each sticker can be used two to three times. Using a lash adhesive on the back of the sticker after the first use will help extend the wear. 

We have four sticker cards that offer a variety of shapes and finishes, from neon and blacklight to holographic and multi-color chrome. 

Our adhesive is medical grade and has been tested under dermatological conditions to ensure it will not irritate or damage the skin.

All Simihaze beauty products are cruelty free.

All Simihaze beauty products are vegan.

Email customerservice@simihazebeauty.com and we’ll assist you. Please allow 24 to 48 hours to receive a response via email. 

You can send us your message through the Contact Us form or send us an email at customerservice@simihazebeauty.com

You can shop without creating an account. However, if you register with us, you’ll enjoy the Simihaze Beauty community benefits.

If you have forgotten your password, please click on the “Forgot Your Password” button that appears on the account log-in page and follow instructions to reset it. If you need further assistance contact us as customerservice@simihazebeauty.com.

Yes. Please do not open the extra order and let us know once you are ready to ship it back to us. We will provide you with a return shipping label.

We accept all the following payments methods:

Visa

Mastercard

American Express

Paypal

Apple Pay

GooglePay

JCB

Discover

Diners Club

Elo

Orders are shipped Ground (3 to 4 days) or Express (1 to 2 days). Simihaze Beauty offers free shipping for orders over $50. You can check our Shipping & Returns page for further information.

We currently ship internationally to Mexico, Canada, Dubai, South Korea, and the United Kingdom. Shipments to these countries may be subject to customs and duty fees as defined by the country of import. They are not included in the order cost and cannot be calculated upfront. For a specific breakdown of these charges, we recommend you contact your local customs office. International orders may take six to 15 days, depending on the destination.

Please contact FedEx directly to inquire about the status of your shipment, clicking on the link provided after purchase or using the tracking number provided. If you need further assistance contact us atcustomerservice@simihazebeauty.com.

Please contact FedEx directly to inquire about the status of your shipment, clicking on the link provided after purchase or using the tracking number provided. If you need further assistance contact us ascustomerservice@simihazebeauty.com.

Please contact FedEx to make sure that the order is lost. You may not see an estimated delivery date yet, but as your package moves through the system you will see updated information. If you have confirmation from FedEx that your order is lost, please write to us at customerservice@simihazebeauty.com and we will be happy to send you a replacement.

Please email returns@simihazebeauty.com if you’d like to return your unopened order. You can check our Shipping & Returns page for further information.

Yes. Please do not open the extra order and let us know once you are ready to ship it back to us. We will provide you with a return shipping label.

If you ordered something by mistake or you changed your mind, please let us know as soon as possible. If the order hasn’t been shipped, we may be able to offer you a refund. If you already received a tracking number and would like to be refunded, please contact at us customerservice@simihazebeauty.com.