FAQ

Where are Simihaze Beauty products made?

EYE PLAY is made in Paris, France. All of our other products are made in our lab in Milan, Italy.

Are the EYE PLAY eye stickers reusable?

Each sticker can be used two to three times. Using a lash adhesive on the back of the sticker after the first use will help extend the wear.

How many sheets are there in the EYE PLAY sticker book?

We have four sticker cards that offer a variety of shapes and finishes, from neon and blacklight to holographic and multi-color chrome.

What are the EYE PLAY eye stickers made of?

Our adhesive is medical grade and has been tested under dermatological conditions to ensure it will not irritate or damage the skin.

Are Simihaze beauty products cruelty-free?

All Simihaze beauty products are cruelty free.

Are Simihaze beauty products Vegan?

The majority of our products are vegan, and noted in the Ingredients section of each product page. We limit our use of animal-derived ingredients as much as possible.

How can I contact customer care?

Email customerservice@simihazebeauty.com and we’ll assist you. Please allow 24 to 48 hours to receive a response via email.

How do I contact your PR Team?

You can send us your message through the Contact Us form or send us an email at customerservice@simihazebeauty.com

Do I need an account to place an order?

You can shop without creating an account. However, if you register with us, you’ll enjoy the Simihaze Beauty community benefits.

I forgot my password. How do I login?

If you have forgotten your password, please click on the “Forgot Your Password” button that appears on the account log-in page and follow instructions to reset it. If you need further assistance contact us as customerservice@simihazebeauty.com.

I received an extra order. Do I need to send it back?

Yes. Please do not open the extra order and let us know once you are ready to ship it back to us. We will provide you with a return shipping label.

What payment methods do you accept?

We accept all the following payments methods:

Visa

Mastercard

American Express

Paypal

Apple Pay

GooglePay

JCB

Discover

Diners Club

Elo

What are your shipping methods and policies?

Orders are shipped Ground (3 to 4 days) or Express (1 to 2 days). Simihaze Beauty offers free shipping for orders over $50. You can check our Shipping & Returns page for further information.

Do you ship internationally?

We currently ship internationally to Mexico, Canada, Dubai, South Korea, and the United Kingdom. Shipments to these countries may be subject to customs and duty fees as defined by the country of import. They are not included in the order cost and cannot be calculated upfront. For a specific breakdown of these charges, we recommend you contact your local customs office. International orders may take six to 15 days, depending on the destination.

Where is my order?

Please contact FedEx directly to inquire about the status of your shipment, clicking on the link provided after purchase or using the tracking number provided. If you need further assistance contact us at customerservice@simihazebeauty.com.

My order was delivered but I did not receive it. What should I do?

Please contact FedEx directly to inquire about the status of your shipment, clicking on the link provided after purchase or using the tracking number provided. If you need further assistance contact us as customerservice@simihazebeauty.com.

My order seems to be stuck. How can I check to see if it is lost?

Please contact FedEx to make sure that the order is lost. You may not see an estimated delivery date yet, but as your package moves through the system you will see updated information. If you have confirmation from FedEx that your order is lost, please write to us at customerservice@simihazebeauty.com and we will be happy to send you a replacement.

Do you accept returns?

Please email returns@simihazebeauty.com if you’d like to return your unopened order. You can check our Shipping & Returns page for further information.

I received an extra order. Do I need to send it back?

Yes. Please do not open the extra order and let us know once you are ready to ship it back to us. We will provide you with a return shipping label.

I ordered something by mistake. Can I be refunded?

If you ordered something by mistake or you changed your mind, please let us know as soon as possible. If the order hasn’t been shipped, we may be able to offer you a refund. If you already received a tracking number and would like to be refunded, please contact at us customerservice@simihazebeauty.com.